Privacy Policy

This Privacy Policy outlines the procedures and principles governing the collection, usage, and protection of personal information on the Twinqo official UK site. We are committed to safeguarding the privacy of individuals who interact with our services. This document clarifies what data is gathered, the purposes for which it is processed, and the rights available to users regarding their personal information. All activities are conducted in line with our operational standards and licensing requirements.

Our Commitment to Privacy

At Twinqo, protecting personal data is a priority. We employ robust security measures and transparent practices to ensure that information is handled responsibly. This policy applies to all data collected through the platform, ensuring that users can engage with our services with confidence in their privacy. We adhere to established data protection principles to maintain integrity and confidentiality.

Information We Collect

To provide and enhance our services, we gather specific types of information. The collection is limited to what is necessary for legitimate operational purposes.

Data Provided by Users

During account registration, users provide essential details which may include:

A valid email address
A unique username and a secure password
Preferred currency for transactions
Country of residence

While we operate with a no-KYC claim for streamlined onboarding, we may request verification documents such as an ID, proof of address, or proof of payment ownership before processing certain withdrawals or as part of security reviews.

Data Collected Automatically

When accessing our platform, certain information is collected automatically. This includes technical data such as IP address, device type, browser information, and details of interaction with the site. This data helps us to optimise the user experience, troubleshoot technical issues, and monitor for suspicious activity.

How We Use Collected Information

The information collected serves several key functions. Its primary uses are to manage user accounts, process deposits and withdrawals securely, and provide customer support. Additionally, data is used to ensure platform security, prevent fraudulent activity, and comply with the regulatory obligations stipulated by our Anjouan licence. We may also use anonymised data for analytical purposes to improve our game offerings and platform functionality.

Twinqo does not sell or rent personal data to third parties. Information may be shared with trusted partners under specific circumstances, such as payment processors to facilitate transactions or game providers to enable gameplay. Data may also be disclosed if required by law or to protect the rights and safety of the platform and its users. All third parties are required to adhere to strict data protection standards.

Data Security Measures

We implement comprehensive security protocols to protect user information. The platform is secured with SSL encryption to safeguard data transmitted between the user’s browser and our servers. For cryptocurrency transactions, we utilise secure wallet integrations to protect financial information. Account access is protected through secure login procedures and continuous monitoring for unusual activity.

Data Retention Period

Personal data is retained for as long as an account remains active. Following account closure, information may be kept for an additional period to comply with legal, regulatory, and financial record-keeping requirements. Once this period expires, the data is securely and permanently deleted.

Individual Rights and Choices

Users have several rights concerning their personal data. These include the right to access the information held about them, the right to request corrections to any inaccuracies, and the right to request the deletion of data, subject to our legal obligations. For more on account controls, please review the Twinqo responsible gambling guidelines. To exercise these rights, individuals can contact our support team.

Use of Cookies and Similar Technologies

Our platform uses cookies to enhance functionality and user experience. Cookies are small text files stored on a device that help with site navigation, remember preferences, and gather analytical data. Users can manage cookie settings through their browser, although disabling certain cookies may affect the platform’s performance.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory landscape. We will notify users of any significant amendments. Continued use of the platform after such changes constitutes acceptance of the revised policy. We encourage users to review this page regularly to stay informed.

Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please reach out to our support team. You can contact us via Live Chat on the platform or by sending an email to support@twinqo.io.